Guide Chapters
Product support / Chapter 17
17. Support Checklist
Prepare useful, non-sensitive support details and avoid sending confidential project files.
What to include
When contacting support, include:
- Product version if visible.
- Module name.
- Workflow step.
- Error screenshot.
- Non-sensitive run summary.
- Sanitized minimal sample files where needed.
- Expected behavior and actual behavior.
What not to send
Do not include production files, confidential client exports, real financial data, employee data, customer data, or sensitive business rules.
Support contact
Support email: support@epmvitals.com.